UA-124624652-2 RGDP - Hôtel La Bosselle - Hôtel 2 étoiles, ouvert 7/7

CHARTER FOR THE PROTECTION OF PERSONAL DATA OF CUSTOMERS

----------------

1. HOTEL LA BOSSELLE'S COMMITMENT TO PROTECTING PRIVACY

Because we consider you a branded customer, our first priority is to offer you exceptional holidays and moments. Your complete satisfaction and trust are essential for us. That's why, as part of our commitment to meeting your expectations, we have implemented a privacy protection policy. This Charter materializes our commitments to you and describes the ways in which Hotel La Bosselle uses personal data about you.

 

2. CONSENT

By "personal data", we mean any information collected and stored in a format that allows you to identify yourself, either directly (eg, name) or indirectly (eg, phone number) as a natural person. Before providing us with this information, we recommend that you read the rest of this document describing our privacy policy for our customers. This Privacy Policy is part of the terms and conditions governing our hotel service. By accepting our terms and conditions, you expressly agree to the provisions of this Charter.

 

3. SIX PRINCIPLES IN THE PROTECTION OF YOUR PERSONAL DATA

  1. Transparency: when collecting and processing your personal data, we will provide you with all information and inform you of the purpose and recipients of the data.

  2. Legitimacy: We will collect and process your personal datas only for the purposes described in this Policy.

  3. Relevance and Accuracy: We only collect the personal datas needed to process the datas. We will take all reasonable steps to ensure that the personal datas we keep are accurate and up-to-date.

  4. Retention: We will retain your personal datas for the period necessary for processing the datas in accordance with the requirements of the law.

  5. Access, rectification, opposition: you can oppose the use of your personal datas in particular so as not to receive commercial prospection. The contact details for the service to be contacted are listed in §12 "Access and Modification" below.

  6. Privacy and Security: We will put reasonable technical and organizational measures in place to protect your personal data against accidental or unlawful alteration or loss or unauthorized use, disclosure or access.

 

If you have any questions about the data protection of Hotel La Bosselle, please contact us using the contact details in article §12 "Access and Modification"

 

4. SCOPE

This Charter applies to all data processing implemented in our hotel and to the booking website https://www.labosselle.com

5. WHAT ARE THE PERSONAL DATA COLLECTED?

We are asked at various times to ask you as a guest of the Hotel La Bosselle, information about yourself and / or members of your family, such as:

  • contact details (eg surname, first name, phone number, email, ...);

  • personal information (eg date of birth, nationality, ...);

  • information about your children (eg first name, date of birth, age ...);

  • your credit card number, (for transaction and reservation purposes):

  • your arrival and departure dates;

  • your questions / comments during or after a stay in our establishment.

The collection of information on persons under 18 is limited to their only name, nationality and date of birth, which can only be provided to us by an adult. We thank you for making sure that your children do not send us any personal data without your authorization (especially via the Internet). In the event that such a transmission takes place, you can contact us (article §12 "Access and Modification") so that this information is deleted.

We do not voluntarily collect sensitive information, such as regarding racial or ethnic origins, political opinions, religious and philosophical beliefs, union membership, details of health or sexual orientation. In addition, depending on applicable local laws, other information may be considered sensitive, including: your credit card number, your leisure, your personal activities and your hobbies, whether you are a smoker or not, etc. ... We may collect this information to satisfy your requests or provide you with the appropriate service. In this case, according to the laws in force, your prior agreement may be required for the collection of sensitive information.

 

6. WHEN ARE YOUR PERSONAL DATA COLLECTED?

Personal data may be collected on different occasions, including:

  1. Hotel activities: 

    • Room reservation;

    • Registration and settlement;

    • Claims, claims and / or litigation.

  2. Participation in marketing programs or events: 

    • Registration in loyalty programs;

    • Contribution to satisfaction surveys;

    • Contests or online games;

    • Subscribe to newsletters, to receive offers and promotions by email.

  3. Transmission of information from third parties: tour operators, travel agencies, reservation systems by GDS, others, ...;

  4. Internet Activities: 

    • Log in to www.labosselle.com (IP address, cookies);

    • Online collection forms (online booking, questionnaires, Hotel La Bosselle pages on social networks, connection devices such as Facebook Login ...).

 

7. WHAT ARE THE FINALS?

We collect your personal data for the purpose of:

  1. To fulfill our obligations towards our customers.

  2. Manage room reservation and accommodation requests: 

    • Establishment and maintenance of legal documents in accordance with accounting standards.

  3. Manage your stay at the hotel:

    • Room access management;

    • Internal management of the list of clients having behaved inappropriately during their stay (aggression and incivility, non-compliance with the hotel contract, non-compliance with security rules, thefts, degradations and vandalism or settlement incidents).

  4. Improve our hotel service, including: 

    • Processing of your personal data in our customer marketing program, in order to carry out marketing operations, promote brands and have a better understanding of your needs and wishes;

    • Adapt our products and services to best meet your requests;

    • Customize merchandising offers and relational messages to your attention;

    • Inform you about special offers and any new service created by the Hotel La Bosselle.

  5. Manage our relationship with our customers before, during and after your stay: 

    • Qualification of the customer database;

    • Segmentation operations based on the booking history and your customers' travel habits for targeted communication;

    • Predict and anticipate future behaviors;

    • Compilation of statistics and commercial scores, and reporting;

    • when a customer visits the website www.labosselle.com or when making a reservation;

    • Know and manage the preferences of loyal customers or not;

    • Send you newsletters, promotions and offers for tourism, hotels or services, or contact you by phone;

    • Manage requests for unsubscriptions to newsletters, promotions, tourism offers and satisfaction surveys;

    • Take into account the right of opposition;

    • Search by a dedicated telephone service the people present in the rooms in case of serious events impacting the site (natural disasters, attacks, ...).

  6. Perform cross-checks, analyzes and combinations via a trusted third party of your data collected during the booking or your stay, in order to determine your interests, your customer profile and allow us to send you personalized offers.

  7. Improve the services of the Hotel La Bosselle including:

    • Realization of studies and analysis of questionnaires and customer comments;

    • Claims management.

  8. Secure and improve your use of the website www.labosselle.com including: 

    • Improved navigation; 

    • Implementing security and preventing fraud.

  9. Comply with local laws (e.g. keeping records).

 

8. CONDITIONS FOR ACCESS BY THIRD PARTIES TO YOUR PERSONAL DATA

With Service Providers and Partners: Your personal data may be passed on to a third party for the purpose of providing you with services and improving your stay, including:

  1. External service providers: Computer subcontractor, international call centers, banks, credit card issuers, external lawyers, routers, printers.

  2. Business partners: Hotel La Bosselle may, unless you object, increase your profile by sharing certain information about you with its preferred business partners. In this case, cross-checks, analyzes and combinations via a trusted third party of your data may be performed. These treatments will enable Hotel La Bosselle and its privileged contractual partners to determine your interests, your customer profile and allow us to send you personalized offers.

  3. Social networking sites: If you log in using the Facebook Login system, you explicitly authorize the Hotel La Bosselle to access and store the public data of your Facebook account, as well as other data mentioned when using the Facebook system. Login. Hotel La Bosselle will also be able to communicate to Facebook your e-mail address to identify if you are already a Facebook user, in order to show you personalized and relevant advertisements on your Facebook account.

  4.  Local Authorities: We may also be required to provide your information to local authorities, if required by law or as part of an investigation and in accordance with local regulations.

 

9. DATA SECURITY

Hotel La Bosselle takes the appropriate technical and organizational measures, in accordance with the applicable legal provisions, to protect your personal data against unlawful or accidental destruction, accidental loss or alteration, or unauthorized disclosure or access. When you submit credit card information when you make your reservation, SSL (Secure Socket Layer) encryption technology helps secure your transactions.

 

10. DATA RETENTION

We retain your personal datas only during the period necessary for the purposes set forth in this Policy or as provided by applicable law.

11. COOKIES AND OTHER TRACERS

Hotel La Bosselle uses cookies and other tracers on its online booking site. To learn more about the use of these tracers by the Hotel La Bosselle and to set them up, please consult our tracer policy.

 

12. ACCESS AND MODIFICATION

You have the right to access your personal data collected by the Hotel La Bosselle and to modify them subject to the applicable legal provisions. You can also exercise your right of objection by writing to the address below. In case of difficulty relative to the exercise of your rights, contact us directly by email at the address labosselle@gmail.com or by writing to the following address: Hotel La Bosselle 12 rue du Port 44310 St Philbert of Grand Lieu, France In the interest of confidentiality and protection of your personal data, we will need to identify you in order to answer your request. To do this, you will be asked to attach a copy of an official identity document, such as a driver's license or passport, in support of your application. If your personal data is not accurate, complete or up-to-date, please notify us of the changes. All requests will be processed as soon as possible and in accordance with applicable law. You can also exercise your rights with regard to your personal data kept and processed by the hotel after a stay and must for this purpose contact us directly.

 

13. UPDATE

We may change this Charter periodically. Therefore, we invite you to consult this Charter regularly.

 

14. QUESTIONS AND CONTACTS

For any questions concerning the personal data policy within the Hotel La Bosselle, thank you to contact us by email at the address labosselle@gmail.com or by writing to the following address:

Hotel La Bosselle

12 rue du Port

44310 St Philbert of Grand Lieu,

France